:root{font-family:Inter,-apple-system,BlinkMacSystemFont,Segoe UI,PingFang SC,Hiragino Sans GB,Microsoft YaHei,sans-serif;color:#252838;background:#f6f7fb;font-synthesis:none;text-rendering:optimizeLegibility;-webkit-font-smoothing:antialiased;font-weight:400;font-size:14px;--primary:#645cff;--primary-dark:#5148e9;--ink:#252838;--muted:#9398aa;--border:#eceef4;--soft:#f8f9fc}*{box-sizing:border-box}body{margin:0}button,input,textarea,select{font:inherit}button{cursor:pointer;transition:background .15s,border .15s,transform .15s}button:disabled{cursor:not-allowed;opacity:.5}button,a,input,textarea,select{outline-offset:4px}button:focus-visible,a:focus-visible,input:focus-visible,textarea:focus-visible,select:focus-visible{outline:2px solid var(--primary)}button{border:0;background:transparent;color:inherit}a{color:var(--primary)}h1,h2,h3,p{margin:0}svg{flex-shrink:0}input,textarea,select{width:100%;background:#fff;color:var(--ink);border:1px solid #e2e5ef;border-radius:8px;padding:11px 12px;transition:border .15s}input:focus,textarea:focus,select:focus{border-color:#8b84ff;outline:none;box-shadow:0 0 0 3px #645cff12}label{font-size:13px;font-weight:500;display:flex;flex-direction:column;gap:8px}textarea{resize:vertical}.button{display:inline-flex;gap:7px;align-items:center;justify-content:center;white-space:nowrap;padding:10px 16px;border-radius:8px;font-size:13px;font-weight:550;border:1px solid #e1e4ed;background:#fff;line-height:20px}.button:hover:not(:disabled){background:#f5f5ff;border-color:#c9c6ff}.button.primary{background:var(--primary);color:#fff;border-color:var(--primary);box-shadow:0 3px 8px #645cff1b}.button.primary:hover:not(:disabled){background:var(--primary-dark)}.button.danger{color:#d95160;border-color:#f2d9de}.button.danger:hover:not(:disabled){background:#fff2f3}.button.small{padding:7px 11px;font-size:12px}.button.ghost{background:transparent;border-color:transparent}.button.full{width:100%}.icon-button{display:inline-flex;align-items:center;justify-content:center;width:34px;height:34px;border-radius:7px;color:#8c91a3}.icon-button:hover{background:#f0efff;color:var(--primary)}.muted{color:var(--muted)}.text-small{font-size:12px}.badge{display:inline-flex;align-items:center;gap:5px;white-space:nowrap;font-size:11px;font-weight:500;padding:4px 8px;border-radius:5px;line-height:16px;background:#f1f2f7;color:#8a90a2}.badge.purple{background:#efeeff;color:#6b61e7}.badge.green{background:#e8f8f2;color:#35a984}.badge.orange{background:#fff4e7;color:#d29239}.badge.red{background:#fff0f1;color:#d85c68}.dot{width:5px;height:5px;border-radius:50%;background:currentColor}.avatar{display:inline-flex;justify-content:center;align-items:center;border-radius:13px;width:43px;height:43px;font-weight:600;font-size:17px;background:#eae9ff;color:#7167db;flex-shrink:0}.avatar.small{width:32px;height:32px;border-radius:10px;font-size:13px}.tone-1{background:#edf5ff;color:#5a91d3}.tone-2{background:#fff1e7;color:#d3985d}.tone-3{background:#e9f7f0;color:#69a58a}.tone-4{background:#faedf7;color:#b77cab}.loading{display:flex;align-items:center;justify-content:center;padding:40px 12px;gap:10px;color:var(--muted);font-size:13px}.spinner{border:2px solid #e4e1ff;border-top-color:var(--primary);width:18px;height:18px;border-radius:50%;animation:spin .7s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.alert{display:flex;gap:9px;align-items:flex-start;background:#fff5f3;border:1px solid #f7ded8;color:#b46758;border-radius:8px;font-size:12px;line-height:20px;padding:11px 13px;margin-bottom:14px}.alert span{flex:1}.alert button{font-weight:600;color:#ac5748;text-decoration:underline;white-space:nowrap}.empty-state{flex:1;display:flex;min-height:240px;padding:40px 24px;align-items:center;justify-content:center;text-align:center;flex-direction:column}.empty-icon{display:flex;align-items:center;justify-content:center;width:68px;height:68px;border-radius:20px;color:#837aff;background:#eeedff;margin-bottom:20px}.empty-state h3{font-weight:550;font-size:16px;margin-bottom:10px}.empty-state p{max-width:330px;line-height:1.85;font-size:12px;color:#979caf}.empty-state .button{margin-top:20px}.login{min-height:100dvh;display:grid;grid-template-columns:1.07fr 1fr;background:#fff}.login-brand{position:relative;overflow:hidden;padding:54px 64px;background:#f4f3fe;display:flex;flex-direction:column;justify-content:space-between}.brand{display:flex;align-items:center;gap:12px;font-size:20px;font-weight:650;letter-spacing:.3px}.brand-mark{background:var(--primary);color:#fff;display:flex;align-items:center;justify-content:center;width:39px;height:39px;border-radius:12px;box-shadow:0 5px 14px #645cff21}.brand span small{display:block;font-size:10px;font-weight:500;letter-spacing:1.7px;margin-top:3px;color:#a0a3b5}.login-copy{max-width:470px;position:relative;z-index:1}.login-copy .eyebrow{font-size:11px;letter-spacing:2px;color:#938bea;font-weight:600;margin-bottom:22px}.login-copy h1{font-size:40px;font-weight:620;letter-spacing:-1px;line-height:1.45;margin-bottom:22px}.login-copy h1 span{color:var(--primary)}.login-copy>p{max-width:360px;color:#9a98b0;font-size:14px;line-height:1.9}.login-art{margin-top:40px;position:relative;width:380px;height:210px;max-width:100%}.art-card{position:absolute;background:#fff;border:1px solid #eeecfa;box-shadow:0 14px 35px #453c9c0b;border-radius:14px;padding:20px;width:295px}.art-card.one{left:0;top:0;transform:rotate(-3deg)}.art-card.two{right:0;top:86px;transform:rotate(3deg)}.art-line{height:7px;background:#efedf9;border-radius:4px;margin-top:12px;width:90%}.art-line.short{width:65%}.art-title{display:flex;align-items:center;gap:12px;font-size:12px;font-weight:600}.art-title .bubble-icon{height:34px;width:34px;border-radius:10px;background:#eeecff;color:#8a80e6;display:flex;align-items:center;justify-content:center}.art-message{display:flex;gap:8px;align-items:center;margin-top:14px}.art-message .art-line{margin:0;flex:1}.login-foot{font-size:11px;color:#aaa6c1;margin-top:30px}.login-form-wrap{display:flex;align-items:center;justify-content:center;padding:70px 48px}.login-form{width:340px;max-width:100%}.login-form h2{font-size:26px;letter-spacing:-.5px;font-weight:620;margin-bottom:12px}.login-form>p{font-size:13px;color:#959aad;line-height:1.8;margin-bottom:35px}.login-form form{display:grid;gap:22px}.login-form .button{margin-top:5px}.login-security{display:flex;gap:7px;color:#a0a5b5;font-size:11px;margin-top:26px;justify-content:center}.shell{display:flex;height:100dvh;overflow:hidden}.sidebar{width:216px;flex-shrink:0;background:#fff;border-right:1px solid var(--border);display:flex;flex-direction:column;padding:29px 17px 17px}.sidebar .brand{padding:0 10px 0 9px;font-size:17px;gap:10px}.sidebar .brand-mark{width:34px;height:34px;border-radius:10px}.sidebar .brand small{font-size:8px;letter-spacing:1.4px}.workspace-label{margin:39px 15px 12px;font-size:10px;color:#b0b4c1;letter-spacing:1px;font-weight:550}.nav-list{display:flex;flex-direction:column;gap:6px}.nav-item{display:flex;align-items:center;gap:12px;text-align:left;color:#9095a7;padding:12px 14px;border-radius:8px;font-size:13px;min-height:42px}.nav-item:hover{background:#f7f7fc}.nav-item.active{background:#efeeff;color:var(--primary);font-weight:550}.nav-item svg{width:18px;height:18px}.nav-count{margin-left:auto;padding:1px 6px;font-size:10px;border-radius:5px;background:#e1defd;line-height:17px}.nav-item.active .nav-count{background:var(--primary);color:#fff}.sidebar-bottom{margin-top:auto;padding-top:18px}.privacy-note{background:#f8f9fc;border:1px solid #f0f1f6;border-radius:10px;padding:13px 12px;display:flex;gap:9px;line-height:1.8;font-size:10px;color:#a6abba}.privacy-note svg{margin-top:2px;color:#9c95d7}.staff-profile{border-top:1px solid var(--border);margin-top:20px;padding:19px 7px 2px;display:flex;gap:10px;align-items:center}.staff-profile .identity{flex:1;min-width:0}.identity strong{font-size:12px;font-weight:550;display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.identity small{font-size:10px;color:#a4a8b7;margin-top:4px;display:block}.main{flex:1;display:flex;flex-direction:column;min-width:0}.topbar{height:74px;flex-shrink:0;background:#fff;border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between;padding:0 30px}.breadcrumb{display:flex;gap:11px;align-items:center;font-size:12px;color:#a6abba}.breadcrumb strong{font-weight:550;color:#454a5d}.topbar-right{display:flex;gap:18px;align-items:center}.connection{display:flex;align-items:center;gap:6px;color:#96a1a5;font-size:10px}.connection .dot{color:#5fbd96;width:6px;height:6px}.connection.offline .dot{color:#dd9871}.notification{position:relative}.notification-count{position:absolute;top:1px;right:0;background:#ef6f79;color:#fff;border:2px solid white;font-size:8px;line-height:13px;min-width:16px;height:16px;border-radius:50%;text-align:center}.workspace{padding:29px 30px 24px;flex:1;overflow:hidden;display:flex;flex-direction:column;min-height:0}.page-head{display:flex;justify-content:space-between;gap:16px;align-items:flex-start;flex-shrink:0;margin-bottom:24px}.page-head h1{font-size:23px;font-weight:620;letter-spacing:-.4px;line-height:1.4}.page-head p{font-size:11px;color:#a0a5b6;margin-top:9px;line-height:1.8}.page-tools{display:flex;gap:9px;align-items:center}.date-chip{display:flex;align-items:center;gap:7px;font-size:11px;color:#a0a6b5;background:#fff;padding:9px 12px;border:1px solid var(--border);border-radius:7px}.workspace-error{flex-shrink:0}.metrics{display:grid;grid-template-columns:repeat(3,1fr);gap:15px;margin-bottom:23px;flex-shrink:0}.metric{background:#fff;border:1px solid var(--border);border-radius:10px;padding:17px 19px;display:flex;align-items:center;gap:15px}.metric-icon{height:42px;width:42px;border-radius:12px;background:#f0efff;color:#8a80ef;display:flex;align-items:center;justify-content:center}.metric:nth-child(2) .metric-icon{background:#ecf7f2;color:#6abc99}.metric:nth-child(3) .metric-icon{background:#fff5e9;color:#d5a367}.metric-label{font-size:10px;color:#a5abba;margin-bottom:7px}.metric-value{font-size:22px;font-weight:650;letter-spacing:-.5px}.metric-value small{font-size:10px;margin-left:9px;font-weight:400;letter-spacing:0;color:#adb3c0}.conversation-workspace{display:flex;flex:1;min-height:0;background:#fff;border:1px solid var(--border);border-radius:11px;overflow:hidden}.conversation-list{width:294px;flex-shrink:0;display:flex;flex-direction:column;border-right:1px solid var(--border);background:#fff}.list-heading{height:58px;display:flex;align-items:center;justify-content:space-between;padding:0 18px;border-bottom:1px solid var(--border);flex-shrink:0}.list-heading h2{font-size:13px;font-weight:600;display:flex;align-items:center;gap:8px}.list-filter{padding:15px;display:flex;gap:8px;flex-direction:column}.search-field{position:relative}.search-field svg{position:absolute;left:11px;top:11px;color:#b0b6c4;pointer-events:none}.search-field input{padding:10px 12px 10px 35px;font-size:11px;border-color:#eff0f5;background:#fafbfe;box-shadow:none}.list-filter select{padding:8px 10px;font-size:11px;border-color:#eff0f5;color:#9ba1b1;background:#fafbfe}.list-scroll{flex:1;overflow-y:auto}.conversation-card{position:relative;text-align:left;display:block;width:100%;padding:17px 18px;border-bottom:1px solid #f0f2f7;min-height:112px;background:#fff;border-left:3px solid transparent}.conversation-card:hover{background:#fafaff}.conversation-card.selected{background:#f6f5ff;border-left-color:var(--primary)}.conversation-card .row{display:flex;align-items:center;gap:10px}.conversation-card .avatar{width:36px;height:36px;border-radius:11px;font-size:14px}.conversation-name{font-size:12px;font-weight:550;line-height:1.5;max-width:135px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conversation-time{margin-left:auto;color:#b0b5c2;font-size:9px;white-space:nowrap}.conversation-product{margin-top:5px;font-size:9px;color:#a6abbb}.conversation-meta{display:flex;align-items:center;justify-content:space-between;margin-top:13px;padding-left:46px}.conversation-preview{margin-top:12px;padding-left:46px;color:#a5aabd;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-size:10px;line-height:1.6}.unread-count{display:inline-flex;font-size:9px;align-items:center;justify-content:center;min-width:17px;height:17px;border-radius:5px;background:var(--primary);color:#fff;padding:0 4px}.list-foot{font-size:9px;color:#b3b8c6;display:flex;gap:6px;align-items:center;justify-content:center;padding:13px 10px;border-top:1px solid var(--border)}.chat-area{flex:1;display:flex;min-width:0;min-height:0;flex-direction:column}.chat-header{min-height:73px;border-bottom:1px solid var(--border);padding:16px 23px;display:flex;align-items:center;justify-content:space-between;gap:14px;flex-shrink:0}.chat-person{display:flex;align-items:center;gap:11px}.chat-person h2{font-size:14px;font-weight:550;margin-bottom:6px}.chat-person p{font-size:10px;color:#a0a6b5;display:flex;align-items:center;gap:6px}.chat-actions{display:flex;gap:7px;align-items:center}.chat-actions .button{padding:7px 10px;font-size:10px}.chat-banner{padding:9px 22px;background:#fbfaff;border-bottom:1px solid #efedf9;display:flex;align-items:center;gap:7px;font-size:10px;line-height:1.7;color:#a29ac4;flex-shrink:0}.chat-banner.warning{color:#c3975c;background:#fffbf6;border-bottom-color:#faf0e2}.chat-body{background:#fafbfe;flex:1;overflow-y:auto;padding:21px 25px 10px;min-height:100px}.date-divider{display:flex;align-items:center;justify-content:center;gap:14px;color:#b6bbca;font-size:9px;margin-bottom:23px}.date-divider:before,.date-divider:after{content:"";width:50px;height:1px;background:#e9ecf4}.message-row{display:flex;gap:10px;align-items:flex-start;margin-bottom:23px}.message-row .avatar{width:29px;height:29px;border-radius:9px;font-size:10px;margin-top:19px}.message-row.outgoing{flex-direction:row-reverse}.message-content{max-width:76%;min-width:0}.message-meta{font-size:9px;color:#aab0c0;margin-bottom:8px;display:flex;gap:8px;align-items:center}.message-row.outgoing .message-meta{justify-content:flex-end}.message-bubble{padding:11px 14px;line-height:1.85;font-size:12px;background:#fff;border:1px solid #ebedf5;border-radius:0 10px 10px;white-space:pre-wrap;word-break:break-word;box-shadow:0 2px 3px #29364e02}.message-row.outgoing .message-bubble{background:#edeaff;border-color:#e8e5fc;color:#696099;border-radius:10px 0 10px 10px}.message-bubble img{max-width:260px;max-height:240px;border-radius:7px;display:block}.message-bubble audio{max-width:260px;width:100%;min-width:190px;display:block;height:38px}.message-state{font-size:8px;color:#bbb8cc;text-align:right;margin-top:6px;display:flex;gap:3px;align-items:center;justify-content:flex-end}.system-message{text-align:center;color:#adb2c2;font-size:9px;background:#f0f2f8;border-radius:5px;width:fit-content;padding:7px 12px;margin:12px auto 24px;line-height:1.7}.composer{border-top:1px solid var(--border);padding:13px 19px 15px;background:#fff;flex-shrink:0}.composer-tools{display:flex;align-items:center;gap:4px;margin-bottom:5px;color:#a7adbd}.composer-tools .icon-button{width:29px;height:28px}.composer-tools .icon-button svg{width:17px;height:17px}.composer-tools small{font-size:9px;color:#b3b8c6;margin-left:auto}.composer textarea{height:64px;min-height:45px;border:0;box-shadow:none;padding:7px 3px;font-size:12px;resize:none;line-height:1.8}.composer textarea::placeholder{color:#b0b6c5}.composer-bottom{display:flex;justify-content:space-between;align-items:center;margin-top:4px}.composer-bottom small{font-size:9px;color:#b9becc}.composer .button{font-size:11px;padding:7px 14px}.composer .alert{margin:5px 0 10px}.recording{display:flex;align-items:center;gap:9px;font-size:12px;color:#d06e79;background:#fff5f6;padding:13px;border-radius:7px;margin:5px 0 9px}.recording-dot{width:7px;height:7px;border-radius:50%;background:#e67783;animation:pulse 1s infinite}@keyframes pulse{50%{opacity:.4}}.readonly-foot{padding:18px;text-align:center;font-size:11px;color:#a4aabb;border-top:1px solid var(--border);background:#fff;line-height:1.8}.customer-panel{width:245px;flex-shrink:0;border-left:1px solid var(--border);padding:22px 19px;background:#fff;overflow-y:auto}.customer-panel h3{font-size:11px;font-weight:600;color:#6e7487;margin-bottom:20px;display:flex;justify-content:space-between}.customer-summary{display:flex;align-items:center;justify-content:center;flex-direction:column;padding:3px 0 23px;border-bottom:1px solid var(--border)}.customer-summary .avatar{width:55px;height:55px;border-radius:17px;font-size:21px}.customer-summary strong{font-size:14px;font-weight:550;margin:12px 0 7px}.customer-summary small{font-size:9px;color:#b1b5c3}.detail-group{padding:20px 0;border-bottom:1px solid var(--border)}.detail-group>h4{font-size:10px;font-weight:550;color:#888fa3;margin:0 0 16px}.detail-row{display:flex;justify-content:space-between;gap:8px;line-height:1.8;font-size:10px;margin-bottom:12px}.detail-row:last-child{margin-bottom:0}.detail-row span{color:#adb2c2;white-space:nowrap}.detail-row strong{font-weight:400;color:#787f92;word-break:break-all;text-align:right;max-width:130px}.context-note{background:#faf9ff;border:1px solid #f0edfc;border-radius:8px;padding:12px;margin-top:19px;color:#a098ba;font-size:9px;line-height:1.9;display:flex;gap:7px}.queue-preview{margin:auto;max-width:360px;width:100%;padding:35px 20px;text-align:center}.queue-preview .avatar{width:64px;height:64px;border-radius:19px;font-size:24px;margin-bottom:20px}.queue-preview h2{font-size:18px;margin-bottom:9px;font-weight:550}.queue-preview>p{font-size:12px;color:#a7acba;margin-bottom:30px}.queue-details{padding:20px;border:1px solid var(--border);border-radius:10px;background:#fafbfe;display:grid;gap:17px;text-align:left;margin-bottom:23px}.queue-details .detail-row{margin:0;font-size:11px}.queue-privacy{font-size:10px;line-height:1.9;color:#a7acbb;display:flex;gap:7px;margin-top:21px;text-align:left}.admin-panel,.transfer-panel{flex:1;min-height:0;overflow-y:auto;background:#fff;border:1px solid var(--border);border-radius:11px}.panel-top{display:flex;align-items:center;justify-content:space-between;gap:15px;padding:20px 23px;border-bottom:1px solid var(--border)}.panel-top h2{font-size:14px;font-weight:550}.panel-top .search-field{width:240px}.admin-table{width:100%;border-collapse:collapse;font-size:12px;text-align:left}.admin-table th{font-size:10px;background:#fbfcfe;font-weight:500;color:#a8aebe;padding:13px 23px;border-bottom:1px solid var(--border)}.admin-table td{padding:18px 23px;border-bottom:1px solid #f0f2f7;color:#838b9e;vertical-align:middle}.admin-table tr:last-child td{border-bottom:0}.admin-table .name-cell{display:flex;align-items:center;gap:12px;color:#535b71}.admin-table .name-cell strong{font-size:12px;font-weight:550;display:block}.admin-table .name-cell small{font-size:10px;color:#acb2c1;display:block;margin-top:5px}.table-actions{display:flex;align-items:center;gap:5px}.table-note{padding:18px 23px;font-size:10px;color:#a7adbc;display:flex;align-items:center;gap:7px;border-top:1px solid var(--border)}.grant-products{display:flex;flex-wrap:wrap;gap:5px}.transfer-tabs{display:flex;gap:24px;padding:0 24px;border-bottom:1px solid var(--border)}.transfer-tabs button{padding:17px 0;font-size:12px;color:#9aa1b3;border-bottom:2px solid transparent;display:flex;gap:7px}.transfer-tabs button.active{border-bottom-color:var(--primary);color:var(--primary)}.transfer-card{display:flex;align-items:flex-start;gap:15px;padding:24px;border-bottom:1px solid var(--border)}.transfer-info{flex:1;min-width:0}.transfer-info h3{font-size:13px;font-weight:550;display:flex;gap:9px;align-items:center;margin-bottom:9px}.transfer-info p{font-size:11px;color:#a7adbc;line-height:1.8}.transfer-reason{font-size:12px;color:#8790a4;padding:12px 14px;background:#fafbfe;border:1px solid #f0f2f7;border-radius:7px;margin-top:13px;line-height:1.9}.transfer-reason small{display:block;font-size:9px;color:#acb2c1;margin-bottom:4px}.transfer-actions{display:flex;gap:8px;flex-direction:column;min-width:90px}.transfer-expiry{font-size:9px;color:#c6a075;margin-top:12px;display:flex;gap:5px;align-items:center}.modal{border:1px solid #e8eaf2;border-radius:14px;box-shadow:0 25px 100px #2e335c30;padding:0;width:470px;max-width:calc(100vw - 32px);color:var(--ink);max-height:85dvh}.modal::backdrop{background:#20233b55;-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px)}.modal-header{padding:19px 23px;display:flex;justify-content:space-between;align-items:center;border-bottom:1px solid var(--border)}.modal-header h2{font-size:16px;font-weight:600}.modal-body{padding:23px;display:grid;gap:19px}.modal-body p{color:#999fb1;font-size:12px;line-height:1.85}.modal-footer{display:flex;gap:9px;justify-content:flex-end;padding:16px 23px;border-top:1px solid var(--border);background:#fcfcfe}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:15px}.checkbox-list{display:grid;gap:10px}.checkbox-label{flex-direction:row;align-items:center;background:#fafbfe;border:1px solid var(--border);border-radius:8px;padding:12px;font-size:12px;gap:10px}.checkbox-label input{width:15px;height:15px;box-shadow:none;accent-color:var(--primary)}.form-help{font-size:10px;color:#a5acbd;line-height:1.8;font-weight:400}.toast{position:fixed;bottom:26px;left:50%;transform:translate(-50%);z-index:20;display:flex;align-items:center;gap:9px;background:#fff;border:1px solid #e5e8f0;border-radius:10px;box-shadow:0 10px 40px #26314d16;padding:13px 19px;color:#718276;font-size:12px;max-width:calc(100vw - 24px)}.toast svg{color:#50b18a}.account-card{margin:26px;max-width:600px;border:1px solid var(--border);border-radius:10px;padding:26px;display:grid;gap:22px}.account-head{display:flex;align-items:center;gap:16px}.account-head h3{font-size:17px;margin-bottom:7px}.account-head p{font-size:11px;color:#a1a8b7}.account-card .detail-row{font-size:12px;margin:0}.mobile-menu{display:none}.load-more{display:block;margin:0 auto 20px;font-size:11px;color:var(--primary)}@media(min-width:1500px){.conversation-list{width:330px}.customer-panel{width:266px}.workspace{padding:33px 36px}.topbar{padding:0 36px}.chat-body{padding:26px 32px}.message-content{max-width:70%}}@media(max-width:1230px){.customer-panel{display:none}.conversation-list{width:280px}.sidebar{width:198px}.workspace{padding:24px}.topbar{padding:0 24px}.metric{padding:15px}.metric-icon{width:36px;height:36px}.metrics{gap:12px}.metric-value small{display:none}}@media(max-width:960px){.sidebar{width:76px;padding:28px 11px 16px}.sidebar .brand{padding:0;justify-content:center}.sidebar .brand>span,.workspace-label,.nav-item .nav-text,.nav-count,.privacy-note,.staff-profile .identity,.staff-profile .icon-button{display:none}.sidebar .brand-mark{width:36px}.nav-list{margin-top:29px}.nav-item{padding:13px 0;justify-content:center}.staff-profile{padding:17px 0 0;justify-content:center}.workspace{padding:20px}.metrics{gap:10px}.metric{padding:12px;gap:9px}.metric-value{font-size:19px}.metric-label{font-size:9px}.metric-icon{height:33px;width:33px;border-radius:9px}.metric-icon svg{width:17px}.conversation-list{width:251px}.chat-header{padding:15px}.chat-person .avatar{display:none}.chat-body{padding:20px 16px}.chat-actions .button{padding:6px 8px}.topbar{height:65px}.date-chip{display:none}.page-head h1{font-size:21px}.admin-table td,.admin-table th{padding:15px}.login-brand{padding:44px 35px}.login-copy h1{font-size:33px}.login-form-wrap{padding:40px 28px}}@media(max-width:720px){.login{display:block}.login-brand{padding:25px 24px;background:#f5f4ff}.login-copy,.login-foot{display:none}.login-brand .brand{font-size:18px}.login-form-wrap{padding:60px 24px}.shell{height:100dvh}.sidebar{width:58px;padding:23px 7px 13px}.sidebar .brand-mark{width:33px;height:33px;border-radius:10px}.sidebar .brand-mark svg{width:20px}.sidebar .nav-list{gap:5px}.nav-item{padding:11px 0;border-radius:7px}.nav-list.admin-nav{margin-top:20px}.staff-profile .avatar{width:29px;height:29px;font-size:11px}.workspace{padding:15px 12px 12px}.topbar{height:58px;padding:0 15px}.breadcrumb{font-size:10px;gap:6px}.breadcrumb>span:first-child{display:none}.breadcrumb>svg{display:none}.topbar-right{gap:6px}.connection{font-size:9px}.topbar-right>.avatar{display:none}.page-head{margin-bottom:17px;gap:8px}.page-head h1{font-size:19px}.page-head p{font-size:10px;margin-top:6px;max-width:230px}.page-tools .button{padding:7px 10px;font-size:10px}.metrics{grid-template-columns:repeat(3,1fr);gap:6px;margin-bottom:14px}.metric{padding:10px 9px;gap:0}.metric-icon{display:none}.metric-label{font-size:8px;margin-bottom:6px}.metric-value{font-size:19px}.conversation-workspace{border-radius:9px}.conversation-list{width:100%;border:0}.conversation-workspace.has-selection .conversation-list{display:none}.conversation-workspace:not(.has-selection) .chat-area{display:none}.chat-header{min-height:64px;padding:12px}.chat-header .chat-person{gap:7px}.chat-header .chat-person h2{font-size:12px}.chat-header .chat-person p{font-size:8px}.chat-actions{gap:4px}.chat-actions .button{font-size:8px;padding:5px 7px;gap:4px}.chat-actions .button svg{width:13px;height:13px}.mobile-menu{display:inline-flex;color:#9da3b4}.chat-body{padding:16px 13px}.chat-banner{font-size:9px;padding:9px 13px}.message-content{max-width:81%}.message-bubble{font-size:11px;padding:10px 12px}.message-bubble img{max-width:200px}.message-row{gap:7px}.composer{padding:10px 12px}.composer-tools small,.composer-bottom small{font-size:8px}.admin-panel{overflow:auto}.admin-table{min-width:560px}.admin-table th,.admin-table td{padding:13px}.panel-top{padding:15px;flex-wrap:wrap;gap:10px}.panel-top .search-field{width:100%}.transfer-card{padding:17px 14px;gap:10px;flex-wrap:wrap}.transfer-card>.avatar{width:31px;height:31px;border-radius:9px;font-size:13px}.transfer-actions{flex-direction:row;margin-left:41px;min-width:0}.transfer-info h3{font-size:11px}.transfer-info p{font-size:10px}.transfer-tabs{gap:20px;padding:0 15px}.transfer-tabs button{font-size:10px;padding:15px 0}.account-card{margin:16px;padding:18px}.account-card .detail-row{font-size:10px}.list-filter{padding:13px}.list-heading{height:52px}.conversation-card{padding:16px}.modal-body{padding:19px}.modal-header{padding:16px 19px}.modal-footer{padding:14px 19px}.form-grid{grid-template-columns:1fr}.queue-preview{padding:30px 17px}}@media(prefers-reduced-motion:reduce){*{scroll-behavior:auto!important;animation:none!important;transition:none!important}}